Getting your facility ready…
Getting your facility ready…
By accessing or using the services of VProVOB LLC d/b/a VProGo ("VProGo," "Company," "we," "our") — including the VProGo platform, VProBilling, VProSEO, VProMove, our websites, and the free tools on our public website (together, the "Service") — you accept and agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
VProGo provides healthcare administration and operations software for behavioral health organizations, including insurance verification, payment prediction, referral and census management, CRM tools, EMR integrations, revenue cycle and billing tools, SMS communication services, electronic signature services, alumni and patient engagement tools, and marketing intelligence and SEO analytics (VProSEO). VProSEO analyzes publicly available website data and, with your authorization, data from connected third-party services such as Google Search Console.
To use certain features, you must register for an account. You agree to provide accurate information and keep it up to date. You are responsible for:
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.
You may not:
Users who are Covered Entities or Business Associates under HIPAA must execute a Business Associate Agreement (BAA) with VProGo before submitting Protected Health Information (PHI) to the Service. When processing PHI on your behalf under a BAA, VProGo acts as a business associate as described in our Privacy Policy.
You are responsible for ensuring your use of the Service complies with HIPAA requirements and for obtaining appropriate patient consents.
This Section applies to your use of any SMS, MMS, or text messaging features within the Service ("SMS Features").
You SHALL NOT use SMS Features to:
VProGo is not responsible for delivery failures caused by carrier networks, message delays beyond our control, or your failure to comply with applicable laws. You are fully responsible for the content of messages you send.
Documents signed through our electronic signature features are intended to be legally binding under the ESIGN Act and UETA. You are responsible for:
We maintain an audit trail for signed documents including timestamp and IP address, which may be used as evidence of signing.
Payment predictions are estimates based on historical data; actual reimbursement may differ materially. SEO metrics, traffic estimates, revenue projections, competitor data, and all VProSEO analytics are estimates based on available data and industry benchmarks, not guarantees of actual performance or revenue. Actual results depend on numerous factors including content quality, competition, market conditions, payer behavior, and algorithm changes. Do not rely solely on estimates or predictions from the Service for clinical or business decisions without independent verification.
Our public website offers free informational tools and content, including benefit calculators, business valuation estimators, readiness assessments, and educational guides ("Business Tools"). The Business Tools and their outputs — including any valuation ranges, multiples, benchmarks, readiness scores, or projected figures — are provided for general informational purposes only. They do not constitute financial, investment, legal, tax, accounting, or M&A advisory services, and no advisor-client, broker-client, or fiduciary relationship is created by your use of them. Outputs are estimates based on the limited inputs you provide and on general industry benchmarks; actual values and outcomes depend on factors the tools do not capture. Consult qualified professionals (attorney, CPA, licensed advisor or broker) before making any transaction or business decision.
The Service integrates with third-party services including EMR systems, Google Search Console, clearinghouses, call tracking providers, and others. Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability, accuracy, or reliability of third-party services. You may revoke third-party authorizations at any time through the respective service's settings.
You retain ownership of all data you submit to the Service ("Customer Data"). We may use aggregated, de-identified data to improve the Service and conduct research, provided it does not identify you or any individual. Upon termination, you have 60 days to request export of your data; after that period, we may delete it per our data retention policies. Our handling of personal information is described in our Privacy Policy.
The Service, including all software, algorithms, designs, text, and branding, is the property of VProVOB LLC and is protected by intellectual property laws. You retain ownership of your facility data and content. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service.
Subscription fees are billed in advance. Usage-based fees (verification credits, SMS messages) are billed in arrears. Payment is due within 30 days of invoice. Late payments accrue interest at 1.5% per month. We may suspend access if your account is more than 30 days past due after providing 10 days' written notice.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VPROVOB LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) FEES PAID IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $50,000.
These limitations do not apply to your payment obligations, indemnification obligations, breaches of confidentiality, gross negligence, or willful misconduct.
You agree to indemnify and hold harmless VProGo from any claims arising from:
This agreement continues until terminated. Subscriptions auto-renew unless you provide 30 days' notice before the end of your current term. Either party may terminate for material breach if not cured within 30 days of written notice. Upon termination, your access will be suspended and you have 60 days to export your data.
We may update these Terms by posting revised terms with at least 30 days' notice. Continued use after such notice constitutes acceptance of the revised terms.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Essex County, Massachusetts.
VProVOB LLC d/b/a VProGo
Email: support@vprogo.com
Phone: 978-434-1356
Note: Facility customers with enterprise agreements should refer to their Master Services Agreement for complete terms. These Terms of Service apply to general platform access and supplement any executed agreements.